Welcome to Compliance Grid ("we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our software-as-a-service platform and related services provided through https://www.compliancegrid.co.za ("the Platform").

By registering, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access the Platform.

1. Use of the Platform

You may use the Platform only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Platform in violation of any applicable local, national, or international laws or regulations
• Reverse engineer, decompile, or disassemble any portion of the Platform
• Use the Platform to transmit any viruses or malicious code
• Attempt unauthorized access to our systems or other user accounts

2. User Accounts

To access certain features, you must register and create an account. You agree to:

• Provide accurate and complete information
• Keep your login credentials secure
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate your account if you violate these Terms.

3. Subscriptions and Billing

• Access to the Platform may require payment of subscription fees as described on our pricing page
• All fees are quoted in South African Rand (ZAR), unless stated otherwise
• Payments are processed through a secure third-party payment processor
• You are responsible for any taxes applicable to your use of the Platform

Cancellation and Refunds: You may cancel your subscription at any time. Refunds will be provided only in accordance with our Refund Policy.

4. User Data and Privacy

We process your personal and business data in compliance with:

• The Protection of Personal Information Act (POPIA) in South Africa
• The General Data Protection Regulation (GDPR) in the European Union and United Kingdom

Our Privacy Policy explains how we collect, use, and protect your data. By using the Platform, you consent to the collection and use of your data as outlined in our Privacy Policy.

5. Data Ownership and Security

You retain ownership of all data and content you upload to the Platform. We will never sell or share your data with third parties except:

• As required by law
• To service providers under contract who support Platform operations (with appropriate safeguards in place)

We implement industry-standard security measures to protect your data, including encryption and access controls.

6. Intellectual Property

All intellectual property on the Platform — including software, content, logos, designs, and documentation — is owned by or licensed to Compliance Grid.

You may not:

• Copy, modify, distribute, or create derivative works from our content
• Use our branding without prior written permission

7. User-Generated Content

If you submit content to the Platform (e.g. comments, uploaded files, custom forms), you:

• Warrant that you have the right to do so
• Grant us a license to host and display such content for the purpose of operating the Platform

We reserve the right to remove content that violates our terms or applicable laws.

8. Third-Party Tools and Integrations

The Platform may integrate with third-party tools and services. We are not responsible for the data practices or terms of those third parties. Please review their privacy policies and terms before use.

9. Disclaimers

The Platform is provided "as is" and "as available". We do not warrant that:

• The Platform will be uninterrupted, error-free, or secure
• Any data stored or transmitted will be fully protected against loss or breach (though we strive to prevent this)

10. Limitation of Liability

To the maximum extent permitted by law, Compliance Grid and its directors, officers, and agents shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or data arising from your use of the Platform

11. Indemnification

You agree to indemnify and hold harmless Compliance Grid, its affiliates, and employees from any claims, damages, or legal actions arising out of:

• Your use of the Platform
• Violation of these Terms
• Infringement of any third-party rights

12. Termination

We may suspend or terminate your account or access to the Platform if:

• You breach these Terms
• Required by law or regulatory authorities

You may terminate your account at any time through your user dashboard or by contacting support.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the courts of Gauteng Province, South Africa.

If you are based in the EU or UK, you may have additional consumer rights under local laws.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you via email or through the Platform. Continued use after changes means you accept the updated Terms.

15. Contact Us

If you have questions or concerns regarding these Terms, please contact us:

Email: info@compliancegrid.co.za
Physical Address: 1039 Clifton Ave, Lyttelton Manor, Centurion, 0157, South Africa